Business operations

Total Expert Appoints Chad Gaydos as President to Scale Business Operations and Accelerate Growth

Former Talkdesk and SAP senior executive brings extensive cloud, go-to-market, sales and operations experience

MINNEAPOLIS, Jan. 19, 2022 (GLOBE NEWSWIRE) — Total Expert, the customer experience platform purpose-built for modern financial institutions, today announced that it has hired Chad Gaydos as president of the company. Gaydos will focus on scaling and activating business operations, and executing a plan that supports Total Expert’s impressive growth trajectory.

In this role, Gaydos will lead the strategy and execution of the company’s day-to-day operations, with all functional lines and their leaders reporting to him. Gaydos will report directly to Founder and CEO Joe Welu.

Gaydos joins Talkdesk, a global SaaS leader in the contact center industry, where he was COO for the past two years. Chad was instrumental in building Talkdesk’s leadership team and played a key role in the company’s recent disruptive growth. Gaydos brings two decades of executive leadership from Skillsoft, the world’s largest enterprise learning software provider, and SAP, the world’s largest enterprise application software company. At Skillsoft, he served as CRO and COO, leading all aspects of go-to-market in the Americas, Europe, Middle East and Africa (EMEA) and Asia-Pacific (APAC). In his role as Chief Operating Officer for SAP’s Regulated Industries business, Gaydos led strategy, operations, revenue performance, customer relationships and total customer satisfaction in federal government markets. , state and local, utilities and healthcare across the United States.

“As we enter a new year, Total Expert is entering a new phase of growth. That’s why I’m more than happy to welcome Chad Gaydos as President. Chad is absolutely the right person for this critical job and has an incredible track record of leading high-growth, category-defining businesses globally for even greater success,” Welu said. “He shares my passion for helping customers win through innovation and digital transformation. As the financial services industry continues to modernize, Total Expert is fortunate to be a key technology partner for many leading companies. I am confident that Chad’s unparalleled drive for customer excellence, combined with his deep experience in scaling businesses for growth, will unlock our next level and continue to create tremendous value for our customers.

Modern finance brands all seek to build lasting relationships with their customers by delivering better results at every stage of their finance journey. These organizations have an immense amount of customer data at their fingertips, but often lack the tools to act on it and improve the customer journey. By combining customer intelligence with CRM and marketing automation, Total Expert makes it easy for banks and lenders to turn customer data into valuable insights, then use automation to take action through better engagement. throughout the customer lifecycle. The result is a data-driven yet human-centric approach to educating, engaging and advising customers on the right products and services at the right time in their lives.

“I am delighted to join Total Expert as President and place even greater emphasis on creating value for our customers, partners and employees. The financial services industry is changing at the speed of light due to rising consumer expectations and preferences accelerated by the pandemic, and external forces such as regulation and rates,” Gaydos commented. “Total Expert is an innovative, high-value partner for modern banks and lenders, bridging the gaps in the customer lifecycle so they can connect authentically and create customers for life. I look forward to to build on the current momentum of Total Expert, align the business with a customer-focused growth strategy, and continue to create an inspiring place to work.”

This announcement follows significant growth and momentum for Total Expert. The company has quadrupled its revenue over the past three years and now serves more than 175 financial institutions, including 15 of the top 25 US banks and lenders. Total Expert was recently named a Leader in several G2 reports, was recognized as the #1 CRM platform by the STRATMOR Group, and earned top spots on the 2021 Inc. 5000 and 2021 Tech100 HousingWire lists.

About TotalExpert

Full expert is the leading fintech software company that provides purpose-built CRM and customer engagement for modern financial institutions. The Total Experience Platform unifies data, marketing, sales, and compliance solutions to deliver a consistent experience throughout the customer lifecycle. Total Expert turns customer insights into action to increase loyalty and drive growth for banks, lenders, credit unions, and other financial services companies. For more information, visit

Media Contact: Jack McHugh, [email protected]